Returns & Refunds

We’re here to help

We want you to feel confident ordering from FieldStrength Naturals. If something isn’t right with your order, or you have a question about feeding, please get in touch. We’ll listen, look into it and explain the next steps clearly.

Changed your mind?

For online orders, you can tell us you wish to cancel within 14 days of receiving your order. You don’t need to give a reason. After telling us, you have a further 14 days to return the goods.

Please contact us before sending anything back, so we can confirm the return instructions. Please take reasonable care of the goods while you decide: you may handle them as you could in a shop, but handling beyond that may reduce the refund where the law allows. As our products are feed supplements, the right to cancel may not apply to a sealed tub once it has been unsealed where the legal health or hygiene exception applies.

You’ll need to cover the return postage for a change-of-mind return. We recommend using a tracked service and keeping proof of postage.

Once we receive the return, we’ll refund the cost of the goods and, if you cancelled the whole order, the original standard delivery charge. If you chose a more expensive delivery option, we’ll refund up to the cost of standard delivery. We’ll issue your refund within 14 days of receiving the returned goods or proof that you’ve sent them back, using your original payment method.

If something is wrong with your order

If your order arrives damaged, faulty or incorrect, please contact us and we’ll work with you to put it right. A message within 48 hours helps us investigate possible delivery damage, but it does not affect your statutory rights.

Please include your name, order number and a short description of the issue. Photos of the packaging, product and tub batch number can help us investigate. Please keep the product and packaging until we’ve had a chance to review the issue.

If a return is needed because an item is faulty, damaged or incorrectly supplied, we’ll explain how to return it and cover reasonable return costs. Depending on the issue, we may offer a replacement, repair or refund in line with your rights.

Questions about how the product suits your dog?

Every dog is different, so we can’t promise a particular result. If you’re unsure about feeding, or the product doesn’t seem right for your dog, please contact us. We’ll be happy to discuss the feeding guidance and help with your questions.

A lack of noticeable change, by itself, does not mean a product is faulty or automatically qualify for a refund. This does not affect your rights if a product is faulty, not as described or otherwise fails to meet the legal standard.

FieldStrength Naturals products are complementary feed supplements, not veterinary medicines. Please contact your vet about pain, lameness or a sudden change in your dog’s movement, behaviour or general condition.

How to contact us

Email hello@fieldstrengthnaturals.co.uk or contact us through our Contact Us page. Please include your order number so we can help promptly.

Nothing in this policy limits or affects your statutory rights.

Last updated: October 2026